Shipping policy

David van Dartel will deliver the product only after receiving the payment. The product will be sent as quickly as possible. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, you shall be informed about this within one month after ordering.

Please double check the address to which you wish your order to be delivered. David van Dartel holds no responsibility for being supplied with an incorrect posting address. Redelivery will be at your cost.

For international orders please allow approximately 1 to 4 weeks for delivery. International mail can take time getting orders to certain countries. David van Dartel can’t influence nor can be held responsible for delays due to differences in postal systems, customs inspections at the land of destination.

On very rare occasions, overseas shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. David van Dartel has no control over these charges and accepts no responsibility for any additional overseas costs.

All orders are double checked before posting and will not be sent with any defects. You shall handle the product and the packaging with care. The product must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; any claim by you in respect of any shortages and/or defects in the products must be notified to us immediately (within 5 days) stating the nature of the shortage/defect and quoting the invoice no.; failure to do so and notify us will deem you to have accepted the products.